Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us (at your own cost) within 30 days for replacement, exchange or a credit refund (excludes women's and men's underwear and women's bodysuits for hygiene reasons).

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds

You can return any item except underwear or products with compromised packaging(s) within 30 days of purchase if the item is unused and in its original condition and packaging. For hygienic reasons it is against the law to exchange or refund underwear, except in the case of a faulty garment, in which case we will organise an immediate replacement sent to you free of charge.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit voucher will automatically be applied to your account (to be created if not initially done) within 7 days from completion of refund approval.

Late or missing refunds
If you haven’t received a refund yet, first check your ipharmacy account.
If you have still not received your credit voucher in your account yet, please contact us at sales@ipharmacy.co.nz.
Please note that the refund process may take up to 7 days from completion of approval.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ipharmacy.co.nz and send your item to: 110 Russell St South, Hastings, HKB, Hastings 4122, New Zealand.


Shipping
To return your product, you should mail your product to: 110 Russell St South, Hastings, Hawkes Bay 4122, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.